Shipping Policy

Last updated: 10 August 2026

We offer free express shipping on all orders placed through our website.

Free Express Shipping

All eligible orders are shipped using an express delivery service at no additional cost to the customer.

Orders are generally processed within 1–2 business days after payment has been successfully received.

Once your order has been dispatched, estimated delivery is typically 1–3 business days. Delivery times are estimates and are not guaranteed, as delays may occasionally occur due to circumstances outside our control.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Orders placed outside our normal processing hours, on weekends or on public holidays will generally be processed on the next available business day.

You will receive confirmation when your order has been dispatched. Where tracking is available, tracking information will be provided to you.

Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order.

We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect address, we may contact you to arrange redelivery.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Delays may occur due to circumstances outside our reasonable control, including courier delays, adverse weather, strikes, technical issues, or other unforeseen events.

If your order has not arrived within a reasonable period after the expected delivery date, please contact us at [CONTACT EMAIL] and we will assist you in investigating the delivery.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs or other relevant information where appropriate.

If an order appears to have been lost during delivery, please contact us so that we can investigate the matter with the relevant delivery provider.

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

International Shipping

Unless otherwise stated on our website, we currently offer shipping to [UK ONLY / LIST COUNTRIES YOU SHIP TO].

If we introduce international shipping, any applicable delivery charges, customs duties, taxes or import fees will be displayed or communicated where required.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

Email: [CONTACT EMAIL]
Business/Store Name: [BUSINESS/STORE NAME]